Job Summary:
We are seeking a skilled and detail-oriented Business Systems Analyst (BSA) to support our technology initiatives with a strong focus on Salesforce and API integrations. The ideal candidate will bridge the gap between business needs and technical implementation, working closely with stakeholders, developers, and cross-functional teams to ensure seamless system integration and efficient business processes.
Key Responsibilities:
- Gather, document, and analyze business requirements for Salesforce-based solutions and integrations
- Translate business requirements into functional and technical specifications.
- Collaborate with engineering and integration teams to design and test REST/SOAP API integrations between Salesforce and other platforms.
- Perform system configuration and basic Salesforce administration tasks (e.g., workflows, validation rules, custom fields).
- Support data migration, mapping, and transformation activities during integrations.
- Create user stories, use cases, and process flow diagrams using tools like Jira, Confluence, Lucidchart, etc.
- Conduct UAT (User Acceptance Testing) and support QA processes to validate business requirements.
- Act as a liaison between business users and technical teams to ensure clear communication and successful project outcomes.
- Assist with training, documentation, and support for end users as needed.
Required Qualifications:
- Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.
- 3+ years of experience as a Business Analyst or BSA, preferably in a technology or SaaS environment.
- Hands-on experience working with Salesforce
- Strong understanding of API concept
- Strong analytical, problem-solving, and communication skills.
- Proficient in creating documentation, process flows, and data mapping.